Privacy Policy

1. Who We Are

Fingertips AI ("we", "us", "our") provides AI-powered transcription and automated language processing services via monthly subscription.

For the purposes of UK data protection law, Fingertips AI is the Data Controller in respect of your personal data.

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@fingertips-ai.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

2. Our Commitment to Data Protection

We are committed to protecting all personal data relating to clients, staff, and sub-contractors in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018

We implement appropriate technical and organisational measures to ensure data is collected, processed, stored, and retained securely and lawfully.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity

To provide access to our subscription services and process your files.

Legal Obligation

To comply with tax, accounting, and regulatory requirements.

Legitimate Interests

To improve our services, ensure platform security, prevent fraud, and analyse usage trends.

Consent

Where you opt in to receive marketing communications (which you may withdraw at any time).

4. Information We Collect

Information You Provide

When you register for an account or use our services, we may collect:

• Name
• Company name (if applicable)
• Email address
• Billing address
• Payment information (processed via secure third-party provider)
• Audio files, text files, or other content uploaded to the platform
• Communications with our support team

Payment Information

Payments are processed securely by third-party payment processors. We do not store full credit or debit card details on our servers.

5. How We Use Your Information

We use your information to:

• Provide and maintain your subscription
• Process uploaded audio or text files
• Generate AI transcripts or outputs
• Provide customer support
• Send invoices and billing communications
• Improve our services and platform functionality
• Monitor usage and prevent misuse
• Comply with legal obligations

We do not sell or rent your personal data.

6. AI Processing Transparency

Fingertips AI uses artificial intelligence systems to process uploaded content.

• Your uploaded files are processed solely to provide the requested service.
• We do not use your content to train publicly available AI models.
• We do not claim ownership over your uploaded content.

You are responsible for ensuring you have the legal right to upload any content to our platform.

7. File Storage and Retention

Uploaded Files

• Files that are not manually deleted by users will be automatically removed after 30 days.
• Processed outputs may remain accessible in your account during your active subscription.

Account Information

Your account and billing information will be retained:

• For the duration of your subscription; and
• For up to six years thereafter where required for legal or accounting purposes.

Inactive accounts may be deleted after a reasonable period of non-use.

8. Data Sharing

We do not sell or trade your personal data.

We may share limited information with:

• Secure hosting providers
• Payment processors
• IT service providers
• Legal or regulatory authorities where required by law

All service providers are required to maintain confidentiality and process data in accordance with applicable data protection laws.

If you request bespoke human services (such as proofreading or manual transcription), you may be referred to our sister company, Fingertips Typing Services Limited. In such cases, separate privacy terms will apply.

9. International Transfers

Where our service providers are located outside the UK, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses
• Equivalent legal protection mechanisms

10. Data Security

We implement appropriate technical and organisational security measures to protect your data against:

• Unauthorised access
• Loss or theft
• Alteration
• Disclosure

However, no internet-based service can guarantee absolute security.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

Requests should be sent to: info@fingertips-ai.com

We will respond within one month as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been handled improperly.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure login sessions
• Analyse website usage
• Improve user experience
• Help this site function
• Understand service usage
• Support marketing efforts

You can control cookies through your browser settings. A separate Cookie Policy may provide further detail.

Visit Manage Cookies to change preferences anytime. View our Cookie Policy for more info.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

14. Automated Decision-Making

While we use AI systems to generate transcripts and outputs, we do not carry out automated decision-making that produces legal or similarly significant effects.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of our services constitutes acceptance of any changes.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
info@fingertips-ai.com