Everything you need to know about Fingertips AI. Can't find what you're looking for? Get in touch.
Fingertips AI is a professional transcription and subtitle service powered by AI. We convert your audio and video files into text quickly and accurately, supporting over 100 languages.
Sign up for a free account to get started. You can upload audio or video files immediately and receive transcriptions within minutes. Upgrade to a paid plan for more features and transcription hours.
We support a wide range of audio and video formats including MP3, WAV, M4A, FLAC, OGG, WEBM, MP4, MOV, AVI, and more.
Our AI-powered transcriptions typically achieve 95 to 98% accuracy depending on audio quality. For even higher accuracy, our human proofreading service can bring this up to 99%.
We support transcription in over 100 languages including English, Spanish, French, German, Arabic, Mandarin, Hindi, and many more. See the full list of supported languages.
We offer exports in SRT, VTT, TXT, PDF, DOCX, CSV, and more. Paid plans include additional formats such as FCPXML and AVID.
Yes, our built-in editor allows you to review and edit your transcriptions in real time. You can adjust text, speaker labels, and timestamps directly in the browser.
Yes, our free plan includes up to 30MB per file, 2 uploads per day, and exports in TXT, SRT, and CSV formats. No credit card required.
Yes, you can cancel your subscription at any time from your account settings. Your plan remains active until the end of the current billing period.
If you are not satisfied with our service, please contact us within 14 days of your purchase and we will be happy to discuss a refund.
Absolutely. All uploaded files are encrypted in transit and at rest. Your data is stored securely on UK/EU servers and is never shared with third parties. We are fully GDPR compliant.
Only you and any team members you explicitly invite to your shared folders can access your files. Our staff do not access your content unless you specifically request support.
Files are retained in your account for as long as you need them. You can delete files at any time from your dashboard. If you close your account, all data is permanently deleted within 30 days.
Yes, we offer email support for all users. We aim to respond within 2 hours during business hours (9am-6pm GMT). Paid plans include priority support.
A Shareable Folder is a collaborative workspace where you can organise and manage transcription projects with your team. Invite members, share files, edit, and work together on transcriptions.
You can reach us by email at info@fingertips-ai.com or by phone at 0333 344 9311 during business hours. We aim to respond to all enquiries within 2 hours.